At Siluni, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a hassle-free return and refund process to make things right.

Return Window

Customers may return items within 90 days from the date of purchase.

To qualify for a return:

  • Items must be unused, in their original packaging, and in resalable condition

  • A proof of purchase (such as an order confirmation or receipt) is required

Free Returns

We offer completely free return shipping. You do not have to pay any return shipping fees. Simply contact our support team, and we’ll provide you with a prepaid return label and instructions.

How to Initiate a Return

To start a return, email us at support@siluni.com with:

  • Your full name

  • Order number

  • Reason for the return (optional, but appreciated)

Our team will get back to you promptly with next steps.

Refunds

Once we receive and inspect your return:

  • Refunds are processed within 5–7 business days

  • Funds are returned to your original payment method

  • You’ll receive a confirmation email once your refund has been issued

Exchanges

Need a replacement instead of a refund? We’re happy to help! Just let us know when you contact us, and we’ll process an exchange for the same or similar product.

 

Order Cancellations

You may cancel your order before it ships. Once shipped, the item must be returned following our 90-day return policy.

Contact Us

Have questions? Our support team is here to assist you.

  • Email: support@siluni.com

  • Phone: +1 (325) 296-9638

  • Address: 17 Broome St, New York, NY 10002, United States

We appreciate your business and are committed to providing a stress-free shopping experience.