1. Eligibility for Returns
To qualify for a return, items must:
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Be in their original condition (unused, unworn, unwashed).
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Include all original packaging, tags, and accessories.
2. Return Process
To initiate a return:
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Contact our support team at support@siluni.com or call us at +1 (254) 390-7763 with your order details.
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We will provide a Return Authorization (RA) number and shipping instructions.
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Ship the item back to us within 40 days of purchase at:
Siluni Returns
17 Broome St, New York, NY 10002, United States.
Once your return is received and inspected, we will notify you within 2 business days regarding approval or rejection.
Refund Policy
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Approved refunds will be issued to your original payment method.
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Refunds typically take 5–10 business days to reflect in your account.
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Refunds will not be issued if the item:
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Has been used, worn, or washed.
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Shows signs of misuse or damage.
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Is missing original packaging, tags, or accessories.
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If an item does not meet return criteria, it will be shipped back to you and no refund will be processed.
Return Shipping Costs
✅ Good news: We cover all return shipping fees, so you can shop with peace of mind.
Contact Us
For questions or assistance with your return, please reach out:
Siluni
📞 Phone: +1 (254) 390-7763
📧 Email: support@siluni.com
📍 Address: 17 Broome St, New York, NY 10002, United States
